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Delivering ITSM at its best!
ServiceNow offers IT service management as a service, whereas SailPoint delivers a reliable identity governance platform with control, visibility, and automation for accessing data and applications to the users throughout the user-lifecycle. Avancer facilitates SailPoint and ServiceNow integration for better service management with identity governance to ensure robust access controls meeting compliance and security requirements for user access to vulnerable applications.
This integration between SailPoint and ServiceNow enables the enterprise’s policy-based service request creation and fulfillment. Enhancing ROI when the helpdesk costs are at peak needs a streamlined IT service delivery environment.
What does SailPoint – ServiceNow integration bring?
Identity Bridge – Avancer’s SailPoint ServiceNow Integrator
Avancer’s SailPoint – ServiceNow Integrator, Identity Bridge streamlines ServiceNow User Management. Aggregation, as well as accounts and group provisioning for ServiceNow, is also supported by this application integrator along with role-based and groups access control management for users. Within the lifecycle management feature Identity Bridge ensures proper handling of events such as entry, exit, transfer, etc. of users for provisioning/deprovisioning their roles and access controls. It can update existing accounts, disable unused accounts, and create new accounts in ServiceNow. Moreover, if required compliance and certification are facilitated in case of access revoking of ServiceNow accounts to ServiceNow roles and groups. Custom attributes are also offered depending on the need of the enterprise identity requirement.
How SailPoint-ServiceNow integration is done?
Avancer facilitates SailPoint-ServiceNow integration for ServiceNow’s service desk system and self-service interface with an aim to streamline request processes keeping in mind the compliance and integrated security aspects.
Advantages of Avancer’s SailPoint-ServiceNow Integration
Automatic Ticket Creation
SailPoint provides simplified ServiceNow automation and governance:
Native Role-based access requests
- Direct access to identity functionality from the ServiceNow interface
- Single transaction to process software and equipment requests
- Tickets tracking from request through completion
Single set of governance controls Application
- Extending SailPoint role requests to ServiceNow
- Single identity governance solution for enhanced user productivity and security
- Centralized visibility for all users and applications to mitigate task request
ServiceNow service request
- Access change-related Separation of Duties (SOD) violations are detected
- Manually initiated service requests are governed
- Manual tickets from request through completion are detected
ServiceNow Accounts and Entitlements Aggregation
- Enables creation, updation, and deletion of accounts and groups
- Automated accounts and entitlement data consolidation for a complete view of ServiceNow access
- Password management to enhance compliance, productivity, and security
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